Accessibility statement for www.glasgowadultprotection.org.uk

 

This accessibility statement applies to www.glasgowadultprotection.org.uk

This website is run by Glasgow City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We've also made the website text as simple as possible to understand.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some older PDF documents are not fully accessible to screen reader software
  • Some pages have a colour contrast that is not accessible
  • Some pages will not work using screen readers

Feedback and contact information

Documents can be made available in a variety of different formats and languages, including BSL, on request.  If you would like more information about this or would like to request an alternative format or language please contact equality@glasgow.gov.uk.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact webmaster@glasgow.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us.

Technical information about this website's accessibility

Glasgow City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

Non-compliance with the accessibility regulations

Pages don't scroll in two dimensions on small screens -WCAG AA 1.4.10
Fix duplicate form IDs - WCAG A 4.1.1
Some PDFs not accessible - WCAG A 1.3.1
Ensure text has sufficient contrast - WCAG AA 1.4.3
Ensure links are distinguished by more than just colour - WCAG A 1.4.1
Ensure links can be used by screen readers - WCAG A 4.1.2

We are working to fix these problems by April 2021.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By April 2021 we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. For example, we do not plan to fix minutes of meetings prior to this date.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we're doing to improve accessibility

An accessibility roadmap will be available soon that shows how and when we plan to improve accessibility on this website.

Preparation of this accessibility statement

This statement was prepared on 21 September 2020. It was last reviewed on 21 September 2020

Speak to someone

During office hours - phone Social Care Direct

► 0141 287 0555

textphone:
18001 0141 287 0555

Outwith Office hours - phone

► 0300 343 1505

You can also contact an Advocacy Service

The Advocacy Project

Where does harm happen?

Anywhere.

It can happen in their own home, in a hospital ward, a care home or day care centre, social clubs, at work or in public places.

Who would abuse an adult at risk?

It could be anyone, including a relative, spouse or partner, carer, friend, professional, volunteer, neighbour or a stranger.

Our Vision

By promoting health and well-being we aim to strengthen, safeguard and protect vulnerable people.