Report concerns
► Make sure they are safe - If immediate help is required phone 999
► Report your concerns - see below for more information on this
Report Concerns
What can I do?
If you are worried that you or someone you know is being harmed, is suffering from neglect, or is being abused, it is important to tell someone. Your report will be treated in confidence. Everyone has a right to be safe.
Who should I contact?
For anyone wishing to report an adult at risk you should contact:
·
| During office hours - Social Care Direct |
| Phone 0141 287 0555 |
| Textphone 18001 0141 287 0555 |
| Email socialcaredirect@glasgow.gov.uk |
| Apply online for an Adult Service |
| Outwith office hours - Glasgow and Partners Emergency Social Work Services |
| Phone 0300 343 1505 |
| Scottish Police - non emergency |
| Phone 101 |
You can also speak to a health professional (for example your doctor or a health visitor) or the police. They will take your concerns seriously.
If you know or suspect that an Adult is being harmed then you need to report your concerns. Don't assume that someone else has already reported it. The person being harmed or neglected may not be able to report it themselves. Remember, the person who did this may be doing it to others too.
Herbert Protocol
Glasgow HSCP, along with Partners including Police Scotland and Alzheimer Scotland, launched the Herbert Protocol. This is a form which, when completed, contains vital information about a person at risk and can then be used to help find them quicker if they go missing.
Those living with dementia or similar conditions can experience short term memory loss but can easily recall memories from decades before. Sometimes people reported missing are attempting to make their way to somewhere they previously spent time or enjoyed happy events. The Herbert Protocol is used to record details of significance, for example previous addresses or workplaces, about a person at risk and can then be used to help find them quicker if they go missing. A recent photograph of the person can also be attached to the form.
The information provided on the form will assist Police enquiries in the event that the person concerned goes missing, so that they can be traced safe and well, as quickly as possible.
Do you work with or know someone living with dementia? Find out more about the Herbert Protocol and download a copy of the form at www.glasgow.gov.uk/herbert.
More Information
You can find more information on the Scottish Government Act Against Harm website.
